Notting Hill Genesis
Housing association
A large housing association providing social and affordable housing, shared ownership and leasehold homes across London and the South East.
Section 20 consultation
No separately-published Section 20 page was found - use the general contact details below, or the address on your own notice.
Complaints
For issues with service, communication or how your case has been handled - not for disputing the amount of a charge itself.
https://www.nhg.org.uk/contact-us/complaints/As a housing association (registered social landlord), if a service or complaint-handling issue isn't resolved through the organisation's own complaints process, you can ask the Housing Ombudsman Service to look at it. The Ombudsman doesn't decide whether a service charge amount is reasonable or payable - that's the First-tier Tribunal's role.
Contact details
- General contact page
- https://www.nhg.org.uk/your-home/for-leaseholders/
- complaints@nhg.org.uk
Verified 27 August 2026. Organisations restructure their websites and contact routes from time to time - if this looks wrong or out of date, please let us know.
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