Southern Housing
Housing association
A large housing association providing social and affordable housing, shared ownership and leasehold homes across London and the South East.
Section 20 consultation
Use this page for the current process and, where offered, an official observations form or mailbox.
https://www.southernhousing.org.uk/managing-your-home/leaseholders-homeowners/leaseholder-consultation-and-major-worksComplaints
For issues with service, communication or how your case has been handled - not for disputing the amount of a charge itself.
https://www.southernhousing.org.uk/contact-usAs a housing association (registered social landlord), if a service or complaint-handling issue isn't resolved through the organisation's own complaints process, you can ask the Housing Ombudsman Service to look at it. The Ombudsman doesn't decide whether a service charge amount is reasonable or payable - that's the First-tier Tribunal's role.
Contact details
- General contact page
- https://www.southernhousing.org.uk/contact-us
- Phone
- 0300 555 2171
- qlta@southernhousing.org.uk
The qlta@southernhousing.org.uk address is specifically for Section 20 / major-works consultation responses, not general enquiries.
Verified 27 August 2026. Organisations restructure their websites and contact routes from time to time - if this looks wrong or out of date, please let us know.
Got a Section 20 notice from Southern Housing?
Upload it and we’ll organise your evidence against every issue area that applies, then draft a clear observation letter you control.
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